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About This Episode
When you multi-thread in sales, you’re taking control of the outcome. You worked hard to get that big meeting — why wouldn’t you do everything in your power to close?
- How to get the meetings that matter at the ToFu
- 3 practical tips for a successful Discovery Meeting
- How to successfully use LinkedIn to multi-thread
Let’s take a closer look at Jake’s advice.
There’s one main reason why a decision-maker agrees to a meeting, according to Jake and the research his team has done.
Not the most convincing buy-in, is it?
Fortunately, when it comes to enterprise deals, we can leverage a strategy called multi-threading. To successfully kick off this process, you need to understand two things:
- The buyer circle (who’s involved, their roles in the organization, pain points)
- How to adapt your communication style according to who you’re talking to
Jake points out that “if you’re not good at adapting your communication between end-users and executives, that’s why you get shut down.” At the initial meeting — aka, Discovery — you’ve got to use the appropriate message in order to understand the organization’s priorities.
Plus, when you bring in multiple decision-makers, you need to know how and for whom to use specific messaging.
3 tips for successful Discovery
Jake provides three pointers he uses in the Discovery portion of a multi-thread sale.
1. Ask the right questions. You wouldn’t ask the CEO the same questions you ask sales operations, would you?
Depending on who you’re meeting with, know whether or not to ask high level or more tactical questions. An executive isn’t going to care about the nitty-gritty details of your product.
Jake says, “The #1 reason you’re not getting the meetings you want is you sound junior. You’re talking about tactical problems — you’re not talking about strategic problems.”
Moreover, set the expectation for the following meeting early on in Discovery. Here’s an example:
Typically, we involve the Directors of Marketing and Sales a week or so down the road. Does that work for you?
2. Have a level one and level two demo. Again, you’re not going to show an exec the same features you’d show an operations person.
Make one of the demos more high-level, connecting it to business outcomes and revenue. Demonstrate where process optimization happens and how it impacts the business.
Use the other demo level to demonstrate specific tactics for the end-users.
3. Stop with the I’d love to’s. I’d love to loop in marketing. I’d love to meet again soon. I’d love to send you some more info on this.
You’re in control of the meeting — that means you set the precedence for the next meeting and who should be involved.
The buyer doesn’t know what the normal process for this is. Jake advises you to tell the buyer the next steps and the next-next steps. Don’t leave it up to them.
An extra pro tip for successful Discovery: Don’t bank on organizational champions.
They have their own jobs to do. It’s highly unlikely that a champion is going to do the work it takes to get you to the next phase. It’s up to you to be that bridge.
This is where it’s so crucial to know how to adapt your communication. It helps, Jake says, to become fanatical about what your individual decision-makers care about.
Do they tend to communicate professionally or casually? Do they care about new features or new acquisitions? What do they value inside and outside of work?
One way to get the answers to these questions is to use LinkedIn.
LinkedIn & multi-threading
The thing with using LinkedIn for multi-threading is that you need to build up credibility before you come in with an ask. Here’s how Jake does it:
- Connect with every decision-maker in the organization in the first two weeks.
- Produce content at least once or twice a week to nurture those connections.
- Focus on the industry you’re selling to, not your sales peers.
- Comment on decision-makers’ posts.
- Direct message an engaged decision-maker with a native video that adds value.
Then, depending on the connection’s response, you can start discussing a meeting. That’s how you build credibility and trust with a buyer. It’s not going to happen as soon as they accept your invitation to connect.
If anything, Jake wants enterprise sellers to walk away with these three main points:
- Don’t be afraid to drive the next steps in a Discovery Meeting. Make the process sound like a standard path forward.
- Don’t underestimate the Discovery questions you ask and the order in which you ask them.
- Prepare extensively for your meetings. You worked hard to get that big meeting — make it worth your while.
Successful multi-threading isn’t easy. But, it’s worth it if you value your and your buyer’s time.
Follow Jake on LinkedIn.